FAQ

How is Superstorm Restoration responding to the COVID-19 outbreak?
Our team is taking necessary precautions to ensure the health and safety of our employees and customers. At this time, we continue to perform free property evaluations and our roof repair and replacement services, but communication can take place via phone or email, limiting all personal contact with our team.
Can Superstorm Restoration perform a roof inspection or property evaluation without the homeowner present?
Yes, we can perform our property evaluation without the homeowner present. Our team utilizes drone technology for our property evaluations, allowing all damage to be documented via photos and videos. These photos are then sent to the homeowner and reviewed with us via phone or video chat.
What measures are being put in place by Superstorm Restoration to keep employees safe and roofing projects moving along?
Currently, we are asking all employees who are not overseeing roofing projects to work from home. All employees have been advised to take time off as needed, and to stay home if they are experiencing any symptoms. We are reallocating resources as necessary to ensure projects are moving forward on a timely schedule, while keeping our employees healthy.
What Insurance does Superstorm Restoration carry?
It's important for any business owner to be insured. Like many of our peers, we carry general liability insurance and workers' compensation. We do this to protect you against the unlikely scenario that an issue occurs on-site.
Where Does All The Debris Go?
 No need for an ugly dumpster to take up space in your driveway or on your lawn. We use pull behind dump trailers that leave when the crew leaves.
How Will You Know If My Roof Needs Replacing?
Our expertise, drone inspections and experience on projects on which homeowners have filed insurance claims let us know what information you will need in your handling of your claim with your insurance company and if your roof needs replacement.
Do You Guarantee Your Work?
Upon final payment, all of our work comes with a 10-year Workmanship Guarantee. What's a Workmanship Guarantee? It's our guarantee that our work and installation is good for 10-years after completed.
How Long Does It Take To Complete A Job?
Depending on your home and the severity of the damage, this process can take anywhere from a few days to several weeks. We address each project personally and assess a timeframe after the inspection.